Business Details
About
Assisted Living Facility
We at The Pines at Catskill Center for Nursing and Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Pines at Catskill Center for Nursing and Rehabilitation
154 Jefferson Heights, Catskill, NY
12414, United States
Hours
Reviews
4.7
191 reviews
5 stars
162
4 stars
17
3 stars1
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Staff Quality
The staff is consistently described as friendly, caring, and attentive, providing excellent support to residents.
Cleanliness
The facility is noted for being clean and well-maintained, contributing to a pleasant environment for residents and visitors.
Rehabilitation Services
Many reviews highlight the effectiveness of the rehabilitation services, with positive feedback on physical and occupational therapy.
Food Quality
The meals are generally well-received, with comments on the variety and nutritional value offered to residents.
Concerns About Staffing
Some reviews mention occasional staffing shortages, particularly with CNAs, which can impact service delivery.
- MGMichael GabrielleJan 1, 20265.0My visit was really nice all the staff are nice love going there
- TBTaylor BrownNov 30, 20255.0Lovely facility with cheerful staff. Not at all what someone would think of when they think “nursing home”
- MHMary HartshorneNov 29, 20255.0This is a warm and friendly place on entering. The staff are friendly and the rooms are lovely. It was so helpful to know that my dear friend was recuperating in a place like home !
- ORolivetta rotelloNov 13, 20254.0My husband is at The Pines for rehab after back surgery. PT staff are excellent, very nice and empathetic. The rooms are clean, the food is very good. The nurses, CNA's and other staff are all courteous and work hard to make their patients comfortable. Overall the building is in a great country location and is just down the road from Thruway exit 21. The only negative thing I would say is that they are short of CNA staff at times but nurses and other staff help out when needed. They could do with a better list of CNA'S on-call. On the Rehab floor the CNA'S, Nurses and PT and OT work hard to fulfill their patients needs with smile, joke or an encouraging "good job" or "you can do it" attitude. If you are on Medicare please make sure you are aware that Medicare only fully pays for rehab in a nursing facility for 20 days after that period there is per day charge.
- LBLaurie BargstedtNov 3, 20255.0This is the first day that my friend John is at the Pines. We were welcomed Warmly. The staff has been very nice. The meals have been good. I have good impressions!
Frequently Asked Questions About The Pines at Catskill Center for Nursing and Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What types of care services does The Pines at Catskill Center for Nursing and Rehabilitation provide?
The center offers post-acute rehabilitation, long-term care, 24-hour licensed nursing care, and various therapies including physical, speech, and occupational therapy. They also provide specialized care such as pulmonary management, wound care, IV therapies, and hospice care.
How soon after admission does therapy begin at The Pines at Catskill?
Therapy sessions typically start within 24 hours of admission and can be offered up to seven days a week, tailored to the guest's individual care plan.
What are the visiting hours for The Pines at Catskill Center for Nursing and Rehabilitation?
Visiting hours are generally from 8 am to 8 pm, though the center does not have restrictive visiting hours like hospitals. Visitors are welcomed and there are multiple comfortable areas for gatherings.
Is it possible for family pets to visit The Pines at Catskill?
Yes, most family pets such as dogs and cats are welcome. Vaccination records may be requested and some breed restrictions could apply.
What should guests expect regarding meals at The Pines at Catskill?
The center offers a daily menu tailored to individual diets and preferences, with an 'always available menu' for alternatives. Dietary aides assist guests in making healthy choices that support their care goals.
Are there any restrictions on items guests can bring to The Pines at Catskill?
Guests are advised to leave valuables like jewelry and large amounts of money at home or with loved ones. Electrical items such as extension cords, space heaters, or electric blankets are not permitted.
How does the center ensure patient privacy and safety?
The Pines provides adequate supervision while respecting patient privacy. Common areas are open for all, and guest rooms are private to ensure a safe and supportive environment.
How can visitors access The Pines at Catskill via nearby health facilities or services?
Visitors can coordinate with nearby facilities like Jefferson Heights Family Care Center, Catskill Family Medicine, or Columbia Memorial Bone and Joint for referrals or consultations. Labcorp nearby offers lab testing services which can complement care at The Pines.
What nearby pharmacies are available for guests visiting or living at The Pines at Catskill?
Jefferson Heights Pharmacy and Greene Medical Arts Pharmacy are nearby, providing convenient access to medications and pharmaceutical services for guests and visitors.
Are there any nearby amenities to enjoy before or after visiting The Pines at Catskill?
Visitors can visit The Pines retirement home and physical therapy center nearby, enjoy a haircut or salon services at Anavah Salon, or pick up flowers at Howard's Florist. These nearby places enhance the overall experience around visiting or staying at the center.