Feedback on staff is mixed; while some customers praised the friendly and helpful staff, others reported rudeness and unhelpfulness.
Cleanliness Issues
Several reviews highlighted cleanliness problems, particularly in locker rooms and showers, with reports of unpleasant odors and unsanitary conditions.
Crowding and Access
Many customers expressed frustration with overcrowding in the pool and gym areas, especially during peak hours, making it difficult to enjoy facilities.
Management and Organization
Reviews indicated poor management and organization, particularly regarding lane assignments in the pool and overall facility maintenance.
Facilities Quality
While some praised the variety of equipment and classes offered, others criticized the lack of essential equipment and the condition of certain facilities.
FL
fa yang lu
5 days ago
5.0
My English isn't very good, but the staff were very patient and helpful. And I also enjoyed my first free trial. I think their pools and showers are clean and lifeguards are also very concerned about our swimming conditions.
NN
Nova
Jan 5, 2026
2.0
Main reason I got this membership was for the pools. So it’s extremely disappointing they seem to make no accommodations for working adults who don’t have children. Most swims are family swims for people with kids. It’s hard to get to use the pool because they hardly have any adult swims. When I signed up I had no walk through to learn the building. And I was told to cancel or pause would require a 15 day notice. Absolutely ridiculous. Thinking I may let my membership go because I am not available for the few times they allow adult swim. Seeing as many others complain and they don’t seem to care enough to change it shows they don’t care about customer feedback.
CC
Chris Canary
Dec 31, 2025
2.0
Requires 15 days notice to cancel membership. This is just a way to extract extra money out of people. Pool is nice.
MS
Matthew Shore
Dec 10, 2025
1.0
I joined for the pool and have been disappointed. They gate-keep the heated pool, reserving it mainly for adults with children. Adults without kids who can’t do weekday/weekend early mornings can only access the heated pool in the evening for 1.75 hours per week: 1 hour open swim and 45 minutes aqua zumba which is really water aerobics set to music. Also the staff is pretty rude. I will give it another month (which is my free month as part of the sign-up promotion) after posting this review to see if they make more time available weekday evenings and weekends during the day for adults without kids before I cancel my membership.
EB
Evan Bjornen
Dec 5, 2025
5.0
Saniya in Membership was an absolute delight, so professional and friendly and patient.
Frequently Asked Questions About Prospect Park YMCA
What are the regular opening hours of Prospect Park YMCA?
Prospect Park YMCA is open Monday through Friday from 6:00 AM to 10:00 PM, and on weekends from 8:00 AM to 6:00 PM.
Where is Prospect Park YMCA located?
The Prospect Park YMCA is located at 357 9th Street, Brooklyn, NY 11215, United States.
Is Prospect Park YMCA accessible for people using wheelchairs?
Yes, Prospect Park YMCA has a wheelchair accessible entrance.
What types of facilities and programs does Prospect Park YMCA offer?
Prospect Park YMCA offers facilities and programs including a gym, indoor swimming pool, swimming facility, fitness center, and youth organization services.
How can I contact Prospect Park YMCA?
You can contact Prospect Park YMCA by phone at +1 718-768-7100.
Does Prospect Park YMCA have an online presence where I can find more information?
Yes, you can visit their website at https://ymcanyc.org/locations/prospect-park-ymca or their Facebook page at https://www.facebook.com/196604650377487.
Are there health services nearby Prospect Park YMCA if I need medical assistance?
Yes, there are several medical centers nearby including Patel Lalit MD, NY Total Medical Care PC, Ninth Street Dental Associates, Dr. Vinod Patel, and MinuteClinic, providing convenient access to medical care.
Where can I find places to eat or relax around Prospect Park YMCA?
Nearby, you can visit dining and entertainment spots such as Dram Shop, The Dram Shop Bar, and Golden Shovel for food and drinks after your workout or visit.
What transit or financial services are available near Prospect Park YMCA?
Convenient financial services nearby include Santander Bank US - ATM and LibertyX Bitcoin ATM. These can help with your banking needs while visiting Prospect Park YMCA.
Are there other fitness or sports facilities near Prospect Park YMCA?
Yes, nearby fitness options include Curves gym, Solar Yoga Ashram yoga studio, Pop Up Tennis Kids fitness trainer, and Park Slope United Soccer Club, offering additional choices for active life.