Many customers praised the staff for being friendly, helpful, and professional.
Cleanliness
The facility is frequently noted for being clean and well-maintained, including the pools and locker rooms.
Facility Issues
Several reviews mentioned issues with outdated equipment, broken facilities, and overcrowding, particularly in swimming areas.
Customer Service
There are complaints about poor customer service experiences, particularly at the front desk and difficulties in communication regarding membership and cancellations.
Program Quality
Feedback on programs, especially summer camps, was mixed, with some parents expressing disappointment in the activities offered.
DD
Darryl
Feb 16, 2026
5.0
Amazing facility. Pool, basketball, gym,cardio, functional fitness, and many classes. The locker rooms are clean, and there is a separate family locker room if you have young ones with you.
RT
raffaela Toro
Feb 6, 2026
5.0
I've had a mixed experience with the YMCA. While I don't participate in personal training here, I do appreciate the facility for certain amenities. I go to a different gym for my personal training, where I find the environment and offerings to be better suited for my needs. Additionally, I train at a martial arts gym, which I really enjoy.
One aspect I do utilize at the YMCA is the shower facilities. They are convenient and well-maintained, making it easy for me to freshen up after my workouts. Overal, while the YMCA has its positives, my main focus is elsewhere in terms of personal training and gym activities.
SC
Steven Chen
Jan 31, 2026
5.0
Staff was really friendly and helpful. Facilities were very nice and clean.
FL
Fat Louie
Dec 31, 2025
2.0
Its got a nice facility but its not an inclusive Y, doesnt participate in programs like ailver sneakers, you have to be able to afford for your kids to attend programs, grants are minimal. Caters solely to the lower middle class. Ive always been budgeted out of this Y and even more so now as a disabled person on a fixed income. I would describe this Y as snobby.
TW
Tammy Waters
Dec 18, 2025
1.0
The white old lady that work in the front desk in the morning is very rude not nice and not helpful, she sit there and keep rolling her eyes on people's and when you ask her a question she act like she don't know,
Frequently Asked Questions About Cross Island YMCA
What is the address of Cross Island YMCA?
Cross Island YMCA is located at 238-10 Hillside Avenue, Bellerose, NY 11426, United States.
What are the operating hours of Cross Island YMCA?
The Cross Island YMCA is open Monday through Friday from 5:30 AM to 10:00 PM, and on weekends from 7:00 AM to 6:00 PM.
Which phone number can I call to get in touch with Cross Island YMCA?
You can reach Cross Island YMCA by calling +1 718-551-9300.
Does Cross Island YMCA offer onsite services?
Yes, Cross Island YMCA provides onsite services at their facility.
What types of facilities and activities does Cross Island YMCA offer?
Cross Island YMCA is a non-profit organization featuring a gym, indoor swimming pool, fitness center, and youth organization services.
Where can I find more information about Cross Island YMCA online?
More details can be found on their website at https://ymcanyc.org/locations/cross-island-ymca and their Facebook page at https://www.facebook.com/209921939018442.
Which nearby gas stations could be convenient for visitors traveling to Cross Island YMCA?
Nearby gas stations include BP, bp America, and Hillside Gulf, which could be useful for visitors driving to Cross Island YMCA.
Are there any nearby public transit options to reach Cross Island YMCA?
Times Square 42st is a nearby train station and transportation hub that can help visitors access Cross Island YMCA.
What nearby places can families visit before or after their session at Cross Island YMCA?
Families can visit Detective William T Gunn Playground and Detective William T. Gunn Park near Cross Island YMCA for outdoor recreation and fun.
Are there any nearby eateries where I could grab a meal when visiting Cross Island YMCA?
Yes, Hillside Deli & Caterers and Golden Halal Bakes Inc are nearby places to enjoy a meal or snacks when visiting Cross Island YMCA.
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