Elderhaus PACE (Program of All-inclusive Care for the Elderly) is located in Wilmington, NC and serves New Hanover County and northeastern zip codes in Brunswick County. Our participants are 55 years old, live in our service area, have Medicare and/or NC Medicaid and meet nursing home care levels. PACE helps people to live in their home and to age in place. PACE services also help caregivers to continue working and doing the things they enjoy. PACE offers a day center which is the hub of social interactions, a clinic for head-to-toe care, rides to and from the center and medical appointments and home care services. A team of professionals work with participants to ensure they have the right services at the right time and in the right place.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.