Matrix Human Services (Matrix) embraces a mission and vision of uniting all human service efforts to move individuals and families toward social and economic self-sufficiency. Matrix was founded in 1906 by a small and generous group of women who recognized the importance of helping the less fortunate who migrated to Detroit seeking a new life in an unfamiliar environment. The agency operates out of 57 building locations in Detroit and surrounding counties. Matrix serves individuals and families seeking independence and economic self-sufficiency despite multiple barriers including illiteracy, unemployment, abuse, neglect, illness and isolation. It serves 25,000 people annually through programs providing a continuum of 60 direct services
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.