Once Again Bridal Shop

Reviews

• NH

  Noemi Horn

  Nov 4, 2025
  1.0
  Worst bridal shop and customer service ever. The lady who answers the phone is rude. I took my expensive gown in to sell — it included a personalized wooden hanger and a nice gown bag that I paid for when I bought the dress originally. I picked my dress up last week and they kept my gown bag, along with the personalized hanger. Instead, I was given a cheap clear plastic bag and basic plastic store hanger. When I simply called to ask if I can have them back, I was given an attitude. I was told that I was given the option to keep them myself or leave them at the store, which was a lie. I was never asked that. The lady then stated that it didn’t say on my contract that I wanted to keep my bag and hanger? Well that also does not mean YOU keep them yourself??? She then says she can check the back of the store but can’t promise anything. This isn’t even about the two items I now have taken the loss of, but the principal of someone unable to run a business professionally and respectfully. Please do not waste your time here. Unprofessional and rude.
• CF

  Cindy Federle

  Oct 2, 2025
  5.0
  Great place to shop for formal apparel, very friendly and helpful. Large selection of wedding dresses and they offer alterations. Highly recommend for anyone going to formal event
• AK

  Amy Krauss

  Aug 9, 2025
  4.0
  Went for a MOB dress. Nice people, but not a huge selection in my size. Would be great for an average-sized person though.
• BD

  Becky Donahue

  Oct 27, 2018
  4.0
  Lots of beautiful wedding gowns to choose from of all different sizes. Very helpful service!!!!
• TW

  tinishia washington

  Apr 1, 2018
  3.0
  They sell used dresses

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