Little Hands Day Care

Reviews

• AR

  Abigail Ryan

  Jul 14, 2025
  1.0
  Let me start by saying this is the first Google review I've ever left, but this is important, so I'm doing it. My husband and I just enrolled our son at Little Hands at the end of June after doing a lot of research and making the hard decision to leave another center, and boy, what a mistake we made... On Monday July 7th, we received a call that two of our son's teachers were "no longer at Little Hands," which caused red flags to go up for us. We were concerned with the turnover, but as we had just enrolled, we wanted to give them a chance to fix things and were re-assured there was plenty of coverage in the classroom until they could find replacement teachers. Fine. Tuesday the 8th comes, and I'm noticing not much is being logged in Procare. I was trying to be patient, as I understand they're probably under a lot of stress with the staff changes, and may not log everything right away, but when my husband picked up our son at the end of the day, not a SINGLE bottle had been fed to him. Our son is 10 months old, and we've been very clear that formula is his main source of nutrition. We pre-made 3 bottles every day (per center rules), and there were 2 cold in the fridge, and one in the bottle warmer at 4 p.m. Not a single ounce consumed. When asked, staff said, "We offered him a bottle at 10:30, but he didn't want it." Even if that were true (which I don't believe it is, because the unconsumed milk from that bottle would had to have been thrown away), they did not offer him any more milk after 10:30 a.m., and it was now 4 p.m. Also, the puree we packed for lunch, which is his main meal, was untouched, cubes of homemade vegetable puree still frozen. When asked what he had for lunch, the lead teacher couldn't say because she was not there during lunchtime. When asked who gave him lunch, and who we could talk to about that, she said she didn't know. But, we were re-assured "he ate today," essentially some puffs and a bit of applesauce, which is NOT the primary food for an infant. My husband immediately approached admin about the issue, and they said they would have to "investigate" and call us once they had a chance to do so. When admin called us later, they claimed that he had bottles in the fridge from the day before, which was an outright lie. We bring fresh bottles every day, and remove unused bottles daily, because that is what their center requires. We could not believe they were just outright lying to us, and would not own their mistake or even apologize. Our son immediately drank 2 bottles, 12 oz of formula, within an hour of being picked up from Little Hands; he never does this – he was starving. The staff was quick to blame the staffing situation, and their "app being down," which seems like another lie since other activity had been logged that day. One teacher even used the "busy" excuse, saying, "Oh, it's been crazy in here today," which is absolutely insane to me. There is NO excuse for not feeding a child (outside of a real emergency, of course). The treatment that day was absolutely neglectful. Needless to say, we felt we had to withdraw immediately as our son's wellbeing was at risk, and we could not trust the staff to be honest with us. Also, after doing some digging, I learned that not just 2 staff, but actually 5 staff had quit after a potentially unsafe management decision, and then administration downplayed the whole situation to us, and surely other parents as well. My husband and I are not confrontational people, and do not make decisions lightly, but we could not move forward with Little Hands, and we would encourage others to be very cautious with this center! ** EDIT: You can see the center's response below now. They obviously want to make it seem like I'm overreacting, and that they're not in the wrong, but please know that they were absolutely neglectful that day. The issue was not "failure to communicate updates," the issue was neglecting to feed my child. More deflections and gentle language doesn't change that.
• KD

  Kyla Duchin

  Jul 14, 2023
  5.0
  Provided care for both of our children for 7 years. Wonderful experience!
• CY

  Colleen Yee

  Jan 28, 2022
  5.0
  My daughter has been enrolled at Little Hands for almost two years and we have been so happy with our experience here. All of the staff and teachers have been so helpful and attentive to my child's needs. They truly love what they do and it shows. Having reliable childcare isn't always easy to come by, but we've found that here. So thankful for Little Hands!
• AC

  Angela Chaffee

  Jan 24, 2022
  5.0
  They are amazing my son has learnt so much from being there such a short time. My only regret is that I didn't find them sooner for my older two and for my current Big explorer! Liz and Brittany are amazing as is the the little hands crew!

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