Business Details
About
Assisted Living Facility
We at Eastside Center for Health & Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
Eastside Center for Health & Rehabilitation
516 Mount Hope Avenue, Bangor, ME
04401, United States
Hours
Reviews
4.6
120 reviews
5 stars
93
4 stars
17
3 stars1
2 stars
2
1 star
7
- TCTina Carreira6 days ago1.0Don’t ever send your loved ones here. Worst facility ever. The care my loved one received was the worst in the industry. Spoke with many people that had to pull their loved ones from this facility because of the lack of care. Had a nurse speak to my loved one so horribly on our way in we had to make her leave the room. If you care about your loved ones don’t let them go here even if it’s the last available place. Your loved ones are pushed to the side and basically ignored and don’t get what they need
- BHBonnie HammondDec 21, 20255.0I liked it, I thought it was very nice. It was clean the people were nice and they even went out of their way to get a couple of chairs for us. Also we were late for the Christmas party and they brought us some food in the room.
- KKKateDec 9, 20255.0Everyone was very friendly, the residents in the hall seemed happy and well cared for. The CNA came into say good bye to the resident that I was visiting at the end of her shift. Such a kind thing to do.
- WWWendy WilkinsonDec 7, 20255.0Today is the first time that I have visited this facility. I was visiting with a close family friend who recently suffered some health issues and she is there for rehabilitation to regain her strength and balance. She also has some memory issues and can be very confused and upset about not being at home. When I came in today, she was very calm and very understanding of her situation. I met a very nice CNA who took her time talking with myself and my friend. I have had family in other local rehabs and they were subpar. I feel my friend is in very good and capable hands here.
- THTerry HopkinsNov 18, 20255.0Very thorough check in. Very professional staff. Everyone smiles and makes eye contact.
Frequently Asked Questions About Eastside Center for Health & Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What type of care does Eastside Center for Health & Rehabilitation provide?
Eastside Center offers skilled nursing care, post-acute rehabilitation, and long-term care services with 24-hour licensed nursing support and a range of medical and therapy services.
What therapies are available at Eastside Center?
Available therapies include physical, speech, and occupational therapy along with specialized services like heart failure recovery, pulmonary disease management, neurology and stroke rehab, orthopedic care, amputee rehab, diabetes management, IV therapies, respite, palliative, and hospice care.
What are the visiting hours at the center?
While there are no restrictive visiting hours, it is generally suggested to visit between 8 am and 8 pm. The center provides several comfortable areas for visitors to spend time with guests.
Can family pets visit patients at Eastside Center?
Yes, most family pets including dogs and cats are welcome, though vaccination records may be requested and some breed restrictions could apply.
How soon does rehabilitation start after admission?
Therapy sessions begin within 24 hours of admission and can be provided up to seven days a week based on individual care plans.
What should guests expect regarding meals at Eastside Center?
Meals are tailored to individual diets and preferences, with an “always available menu” for variety. Dining in common areas is encouraged to promote social interaction.
What are the center's regular visiting hours?
Visitors are generally encouraged to come between 8 am and 8 pm every day of the week.
What nearby educational institution is close to Eastside Center for Health & Rehabilitation?
The United Technologies Center, which serves as a high school and elementary school, is nearby and could be a resource for family members or community educational needs.
Are there local parks near Eastside Center for Health & Rehabilitation for outdoor activities?
Yes, Saxl Park is nearby and offers a pleasant outdoor space where visitors or guests can enjoy fresh air and nature before or after a visit.
What nearby amenities can visitors access for refreshments or meals?
Starbucks is located nearby, providing coffee and light refreshments which might be convenient for visitors and guests alike during their visit.