Top level care, small town charm
Autumn Lake at Ballenger Creek is tucked into the beautiful suburban greenery and mountainous views of western Maryland, and provides premier state-of-the-art nursing and rehabilitative care. We offer many of the comforts of home, from delicious meals to warm accommodations.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.