Charlwell House Health & Rehabilitation Center

Reviews

• AL

  Ashley Lee

  Jan 20, 2026
  1.0
  This place is HORRIBLE!!!!! Stay FAR FAR AWAY PLEASE!! If you love your elderly family please stay away. Especially if they can’t communicate what’s going on because they will neglect them!!!! Takes them hours to come for the call bell. It always smells like poop from accidents and they don’t clean the people in a timely manner. The place is actually disgusting like they never clean it. You have to request for them to clean things that you should never have to ask. The toilets are always dirty and the floors. The workers sleep in the night time instead of going to help anyone who presses for the call button. You have to make a scene to simply get your medication. I am so scared for any elderly people there who don’t have anyone to advocate for themselves. I’m scared for people who have serious things wrong with them like infections and what not because the staff barely listens to you and any concerns. I hear people yelling for help from their rooms and I see the employees secretly sleeping. It almost as if they come to work overnights to sleep. This is sad because as peoples family members are crying for help in the night, the employees are sleeping comfortably. There are mice in this place! This means mice can get at your loved ones food in the room and at whatever else. I heard a pretty old lady complained of being scared of getting raped, I don’t know why but that really scared me as well. One of the workers told me that a man got fired recently for sexual harassment. The employees will come in your room to talk to you in English and then they will talk to each other in their language which is uncomfortable and rude. There is water on the floor spilled often or other liquids and that is a hazard as mostly everyone is either in a wheel chair or using a walker. There was a towel with pee all over it in the hall way which is a common area for everyone to sit. It sat there all night until I left i don’t know when it was cleaned or if the cushion itself was even cleaned properly. There are bare minimum things and there are no such things as luxuries here. The food is horrible and always cold. The temperature inside is either too hot or freezing, making it uncomfortable to sleep. Place is just simply disgusting I’m sorry I can’t say it enough! I am righting this review because I am leaving here soon and people need to be warned about this place. PLEASE DO NOT SEND YOUR ELDERY FAMILY HERE I AM WARNING YOU NOW!!!!!! There is so much more I can stay and so much more I can sit here and remember please listen to me when I say to STAY AWAY!!!!
• JC

  Julia Cosby

  Jan 20, 2026
  1.0
  this place is trash they dont do they job they bring you your meds late you ring the help bell they dont come for hours and they leave really sick patients locked in the room and close the door on them so they won't have to take cear of them and thats sad I seen ah lady come in and say was she in her room all day to ah nurse they said no and she was the food is not filling at all some of the nurse treat some of the patients bad there are mice in the building every where on the night shift some of the nurse be sleeping in the dark not checking on no one sleeping by the front door I even seen someone take they family out cuz this place wasn't good they need to remodel this place before doing business this place is really unprofessional .
• LS

  Lynne Santangelo

  Nov 2, 2025
  1.0
  My father had been scheduled to be placed in Charlwell on a Wednesday morning in Oct 2025, but we ended up arriving later in the afternoon. Upon arrival, the front desk had no record of my father’s admission and we were sent to an unattended nursing station. When a staff member finally appeared, he directed us to a room that was filthy - the floors and walls were visibly dirty, the side table was damaged and contained used silverware, and leftover belongings were scattered on the floor. My father’s bed lacked safety rails. Outside the room, a fan indicating an issue with moisture. The overall environment was unhygienic and completely unacceptable. When I raised concerns, staff were dismissive and rude, saying they were “in the middle of reports.” A manager later offered to have the room cleaned, but a safe, clean space should have been ready before a patient arrived - not after a complaint. The lack of preparation, cleanliness, and professionalism we encountered was deeply disappointing and completely unacceptable for a facility entrusted with the care of vulnerable individuals. Leadership should be ashamed that a facility under their direction operates in such poor condition. It’s appalling that those who cannot advocate for themselves are forced to endure this level of neglect. If you are thinking of sending a loved one here, DON'T.
• GH

  George Haikal

  Oct 1, 2025
  5.0
  These people are very knowledgeable, friendly and very attentive. Highly recommended.
• BT

  bestofme t

  Sep 30, 2025
  1.0
  Awfu! Stay away for their brand!

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