Charlwell House Health & Rehabilitation Center

Reviews

• LS

  Lynne Santangelo

  Nov 2, 2025
  1.0
  My father had been scheduled to be placed in Charlwell on a Wednesday morning in Oct 2025, but we ended up arriving later in the afternoon. Upon arrival, the front desk had no record of my father’s admission and we were sent to an unattended nursing station. When a staff member finally appeared, he directed us to a room that was filthy - the floors and walls were visibly dirty, the side table was damaged and contained used silverware, and leftover belongings were scattered on the floor. My father’s bed lacked safety rails. Outside the room, a fan indicating an issue with moisture. The overall environment was unhygienic and completely unacceptable. When I raised concerns, staff were dismissive and rude, saying they were “in the middle of reports.” A manager later offered to have the room cleaned, but a safe, clean space should have been ready before a patient arrived - not after a complaint. The lack of preparation, cleanliness, and professionalism we encountered was deeply disappointing and completely unacceptable for a facility entrusted with the care of vulnerable individuals. Leadership should be ashamed that a facility under their direction operates in such poor condition. It’s appalling that those who cannot advocate for themselves are forced to endure this level of neglect. If you are thinking of sending a loved one here, DON'T.
• GH

  George Haikal

  Oct 1, 2025
  5.0
  These people are very knowledgeable, friendly and very attentive. Highly recommended.
• BT

  bestofme t

  Sep 30, 2025
  1.0
  Awfu! Stay away for their brand!
• DH

  Damaris McLaren Hadayia

  Aug 28, 2025
  1.0
  0 stars This is not a favorable review. I was in Charlwell March and April 2025. It was a terrible institution and I call it that on purpose because that’s what it was like. Do not trust the positive reviews, as several residents said management pulled them aside, and wrote fake positive reviews of their experiences. I was there for rehab and am a 42 year old woman who had an external fixator due to a catastrophic ankle injury. This was supposed to be cleaned daily (Nurse Amelia cleaned is most frequently, other nurses only do nice or twice out of 45+ days) it was not cleaned when needed, and as a result I developed sepsis and almost died. I was in the ICU, and there was talk of amputation. I laid in bed with sepsis symptoms for 3 days. The only reason I did not die at charlwell, was because of Nate and Leah (therapists) and their advocacy to send me to the emergency room immediately. I was dropped from the hoyer 2 times, due to staff that couldn’t coordinate working at a lemonade stand let alone equipment that couldn’t seriously injure someone. Patients roamed the halls, with and without clothes, defecating in furniture as CNAs would laugh, apparently it was funny. CNA care (except for Gigi, Barbara and Fluer and a night lady who was a nurse whose name I forget) was inconsistent and poor, often waited hours for it. Food was terrible and plates were very scarce and always cold. There were some people who cared, they were in Activities, the 3 ladies were amazing, as well as the new DON, and Natalie, who departed. If you shared issues (which I did a lot to try to advocate for the patients who couldn’t) with administration staff, you would often become a target, as admins would not handle problems appropriately. In fact when I didn’t go back to be subjected to more, the administrator ghosted me on the phone, which made it very difficult to obtain my belongings. You’d run out of pain meds, and be instructed to wait it out over a weekend, until Monday crew could solve. Often waited hours past med due times, for pain meds, in significant pain. I got several bed sores while there due to improper care and leaving my bed soaked especially weekends. The bed actually began to smell moldy because so much liquid (from dirty sheets) was left in it for long periods. At one point another patient cut himself by accident CNAs were gathered in one room watching tv (a regular thing, also sleeping on shift was), and refused to assist him until I screamed out “I’m calling 911”. If you needed assistance after 6PM, you were basically out of luck. Also they had rodents including Rats, which I found out from maintenance. They also forgot to feed me, for an entire weekend (Friday night to Monday am) when I came back from a hospital visit. This place was hell on earth. And the few that cared about the people and their jobs, were sadly overshadowed by the mass. This place should be shut down.
• TA

  Terri Affanato

  Jul 23, 2025
  2.0
  I recently went to Charwell to visit a resident and was dismayed at some of the things I saw and smelled. My friend lives in a shared room that is void of anything comforting or "homey". I was there mid afternoon, many staff sitting around, didn't even acknowledge me when I said hello, though the front desk person was very nice. What bothered me the most was my friends comments (and his roommates) on how horrible abd inedible the food is there. They order food from restaurants and have it delivered because the food is so subpar. When residing in a facility such as this, mealtime plays a big part of the residents wellbeing and happiness. Someone needs to look into this, it's not acceptable!

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