Business Details
About
Assisted Living Facility
We at The Reservoir Center for Health & Rehabilitation focus on healing so the joys of daily living can be celebrated. Our center provides post-acute rehabilitation and long-term care services, including a myriad of medical and therapy services. We offer around-the-clock care for those living with chronic illnesses and disabilities. Each day, our skilled, compassionate team strives to help our guests become a better, brighter, and stronger version of themselves.
Location
The Reservoir Center for Health & Rehabilitation
400 Bolton Street, Marlborough, MA
01752, United States
Hours
Reviews
4.3
107 reviews
5 stars
77
4 stars
11
3 stars
4
2 stars
2
1 star
13
- KMKam MDec 18, 20251.0A staff member abused my father who is already in a lot of pain. He is also suffering from delirium. My fathers roommate was also assaulted by the same staff member. My father is traumatized and now his mental state is worse because of this incident. The police took a report and I was informed that the staff member in question was relocated to a different floor, and was going to be trained again. In my opinion, this man should be fired immediately for assaulting several patients. I have worked in healthcare for 20 years and I am appalled at what I have observed at this facility. My father is paying 16 thousand dollars a month out of pocket to be CARED for, not abused. A nurse named Trishi who sits at the nursing station, is also the rudest human being I’ve had the displeasure of speaking with. Every time I asked for assistance for my father, she acted very dismissive, hostile, and condescending. It was unprofessional. She treated me like I was an inconvenience. My poor father sat in a soiled diaper for well over an hour and still wasn’t changed by the time I left to go home. This can lead to infections and these people should know this. I am completely and utterly disgusted with this facility that should be treating patients with kindness, compassion, and concern. There are a couple of staff I spoke with who had the patients best interest, but this should be a non negotiable with every staff member who works there. No human being should be treated in a way that is demoralizing, especially when they are already in a state of vulnerability, and what I’ve witnessed is completely unethical.
- CCCarol ClaybrookDec 15, 20254.0My mom is currently at the Reservoir Center in Marlboro. The lobby looks like a hotel. Very welcoming. The staff that we have dealt with are very nice. I brought my 2 year old granddaughter to visit my mother and everyone made such a fuss with her. Invited her in to the group room to do coloring and puzzles. Very pleased with the care.
- FAFawn ADec 14, 20255.0They are taking good care of my father and are available to ask any questions that I have about his health and care.
- RDRose DunniganDec 1, 20254.0My aunt arrived at this rehab last week, I have been going daily to see her at all different times. I’m so comforted by the care she is getting, the employees that I’ve met, really care about their patients. 🙏🙏
- LMLillian MacNeilNov 20, 20255.0Any time I was patient there the Nurse were great The CNAs were wonderful and caring the PT and Po were very caring and took care of you couldn't ask for more caring and wonderful people.. When I visit now I get the most beautiful welcome from everyone telling me how great it is to see me and how wonderful it is to see me to come back and visit.. The Reservoir is a very good Rehabilitation center I'll always recommend to everyone.
Frequently Asked Questions About The Reservoir Center for Health & Rehabilitation
What is a skilled nursing facility (SNF)?
A SNF primarily provides care and rehabilitation services for individuals who require nursing care. Our care center provides 24-hour, licensed nursing care.
Care at our center typically includes:
Our Passport™ approach to short-term rehabilitation
Intravenous therapy
Post-surgical stabilization
Pulmonary management
Wound care
Assistance with medications
Aid in a variety of daily living needs, including dressing, bathing, walking, and eating
Additional services offered may include: psychiatric/psychological services, social services, podiatry and optometry, housekeeping and laundry, and personal hygiene services (barber and salon).
Is a skilled nursing facility (SNF) like a hospital?
Hospitals provide a range of diagnostic and treatment services, including emergency and intensive care, surgery, diagnostics and imaging. Stays at hospitals are usually much shorter than in a SNF.
Skilled nursing facilities provide around-the-clock care to individuals in a short-term or long-term setting, including rehabilitation following surgeries, therapy services, and assistance with activities of daily living, such as bathing, eating, and dressing. SNFs are staffed by licensed nurses, therapists, and other medical care specialists.
What paperwork is required for admission?
Guests or a responsible party will need to complete an Admission Agreement form with the admissions team within 48 hours of arriving.
Please enquire with our admission team as to which documents you are required to provide copies of.
What are the visiting hours?
While our center doesn’t have restrictive visiting hours like hospitals, we generally suggest 8 am to 8 pm. We welcome all visitors and have several areas throughout our center where guests can comfortably congregate with family and friends.
Can our family pet visit?
Absolutely! We welcome most family pets, including dogs and cats. We may request vaccination records and some breed restrictions may apply.
What should i expect when it comes to meals?
We provide a daily menu based on individual diets and preferences. We also have an “always available menu” for guests who prefer something different. Dietary aides are available to review our guests’ preferences and help make healthy selections that support care goals.
Whenever possible, we invite our guests to dine in a common area rather than in their rooms to enjoy the social benefits of gathering with others.
What should I leave at home?
Please leave valuables, such as jewelry, purses, wallets, and large amounts of money at home or with a loved one. We do not permit electrical items such as extension cords, space heaters, or electric blankets.
What level of privacy can guests expect?
We place a great emphasis on providing a supportive and safe environment, including adequate supervision, while respecting each person’s right to privacy. Common areas are open for all and guest rooms are private spaces.
How soon will therapy or rehabilitation begin?
Our goal is to ensure guests start rehabilitation as soon as possible. Therapy sessions will begin within 24 hours of admission and are offered up to seven days a week, based on individual care plans.
Are patients able to spend a night at home?
Short-term Medicare and Managed Care/Insurance Patients – During short-term stays, guests are permitted to leave the facility for special occasions (eg. a wedding, funeral, or special religious event), although not overnight.
Long-term Medicaid Patients – Long-term guests are allowed a leave of absence (LOA) based on the Medicaid allowable time. LOAs are reviewed and approved by our medical team to determine the safety of the time away and coordinate any plans to accommodate our guests’ care needs while they are away.
Private Pay Patients – These guests have no restrictions.
Who will be my doctor? When does the doctor visit?
We have several physicians who visit our guests within 48 hours of their arrival. They also make weekly rounds. If a guest prefers to use an existing primary care physician, our center staff will help them with the guidelines we’re required to follow to accommodate their request.
Our center also has nurse practitioners onsite and 24/7 on-call care staff. Our guest rooms may also include FDA-approved remote monitoring devices that monitor guests’ vitals 24/7. These devices are monitored by a team of RNs who can communicate with physicians and nurse practitioners if there are changes that need to be addressed.
Will i have a voice in my care plan?
It is every patient’s legal right to make their own choices about the care they receive, activities they participate in, and other aspects of their life while staying with us. A resident council, which is a self-governed body in our center, provides our guests with an opportunity to address any concerns.
When it comes to decisions around medical treatment, some guests can opt to give decision-making responsibilities to a loved one, such as a spouse, adult child, or other legally-designated person.
How long will guests stay at the center under their SNF benefit?
Each guest’s length of stay depends on their individual care plan and how they progress through therapy. Please note that insurance-approved days and coverage criteria apply. We will communicate with our guests or their designated caregiver regarding coverage throughout their stay.
How can guests leave the center?
When it comes to helping our guests return home or to another care setting, we closely monitor their progress and assess their requirements with activities of daily living. When appropriate, we support each of our guests with our Passport™ approach, including our Passport to Home program, to ensure a safe return home and continued treatment as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What happens when it's time to go home?
As part of our commitment to providing a continuum of care through our Passport to Home program, our guests receive a phone call from a nurse within 24-48 hours of returning home. We’ll make sure they have everything they need to remain home safely and avoid complications, including a virtual visits with our Passport to Home Nurse Practitioners, continued therapy as needed.
Learn more about how we support the safe transition home with our Passport to Home Program.
What is The Reservoir Center for Health & Rehabilitation?
It is a skilled nursing facility offering post-acute rehabilitation and long-term care services with 24-hour licensed nursing care and a variety of medical and therapy services.
What types of therapies are provided at the center?
The center offers physical, speech, and occupational therapy among others to aid rehabilitation and recovery.
What are the visiting hours for guests at the center?
Visitors are generally welcome from 8 am to 8 pm, with several comfortable areas for family and friends to congregate.
Can family pets visit guests at the facility?
Yes, most family pets including dogs and cats are welcome, though vaccination records may be requested and some breed restrictions apply.
How soon does therapy begin after admission?
Therapy sessions begin within 24 hours of admission and may be offered seven days a week based on individual care plans.
What types of medical services does the center provide?
Services include pulmonary disease management, heart failure recovery, stroke rehab, orthopedic care, diabetes management, IV therapies, palliative and hospice care, among others.
What is the Passport™ approach?
It is the center’s tailored program for short-term rehabilitation and safe transition home, including continued care and virtual visits after discharge.
Are there nearby medical facilities to support emergency or specialized care?
Yes, nearby medical centers include Marlboro Medical Center, UMass Memorial Healthcare-Marlborough Hospital, and Bolton Manor, which can aid with specialized or emergency care needs.
What recreational or social venues are near the center for visitors or family members?
Nearby places such as Navin Arena, an ice skating rink and gym, and Marlboro-Navin, a bar and pub, offer recreational and social opportunities before or after visits.
How can local community services enhance a guest's stay or support family members?
Proximity to services like Marlborough Police Department ensures safety, while places like Victoria Counseling Services and The Branches of Marlboro offer mental health and counseling resources for guests and families.