Bright Horizons at Mount Prospect

Reviews

• MM

  Mimi Mac

  5 days ago
  1.0
  My child attended this daycare in 2017–2018, and the memories from that time still haunt me to this day. During her time there, she was hurt, isolated, and not properly cared for. I picked her up multiple times in a rush situation, only to find her diaper completely full of stool, unchanged for hours. Cried out. On one occasion, I picked her up and her ears were hurt. There were many mornings when my daughter, who was only one year old at the time, would scream and cry, begging me not to leave her there. She was too young to explain what was happening, but her reactions were heartbreaking. When teachers greeted her, she would scream back instead of responding normally — something no parent wants to see. I remember the name of one teacher, Veronica, and I also have photos from that period. At one point, because I was so concerned, I waited outside to observe. I witnessed my child being kept on the ground and not allowed to participate in a game for no clear reason. That moment confirmed my fears. This experience traumatized my little girl, and I deeply regret not speaking up more strongly at the time. I was young and unsure of how to handle the situation, but even nine years later, it still weighs heavily on me. There was a Romanian staff member who, toward the end, tried to help me keep an eye on my child to make sure nothing bad would happen. I am grateful for that support. I can stand behind everything I’ve written here - this is not fake. Please protect your children and do not be afraid to speak up. What happened during that time was unacceptable and unimaginable in a place that is supposed to care for children.
• BN

  Becky N

  Oct 8, 2025
  5.0
  My son have attended this daycare since he was 3 years old going through preschool and now preK. He is currently learning a lot in PreK the teachers are very patient with him. He really love Ms Jessica and Ms Bethany. When concerns are being mentioned to the Director/Teacher they strive to address them. I read through the negativity and I just want to remind parents, this is a daycare not a at home nanny center where the ratio is 1:1. Theres only so much the teachers can do because they are overseeing a whole classroom. However, if you mention one or two items that concerns you this center will work hard to get it resolved. They also work hard to build relationships with parents with events and conference. It has been a great 1.5 years.
• GA

  Ghassan Aldakka

  Aug 13, 2025
  5.0
  We have been with Bright Horizon since 2017, sent both of my kids there (9&5), I definitely recommend them, great teachers and staff, clean facility,. An amazing Journey with Bright Horizon
• KT

  Kelly Tompkins

  Oct 14, 2023
  5.0
  We’ve been sending our almost 2 year old to Bright Horizons for over a year now. The teachers there are great; really attentive and well educated in their field. We really appreciated the reports and getting to know developmental milestones we should be focused on next. It’s a great center.