Tenchley Manor is a home-from-home, providing exceptional nursing care in a beautiful seaside setting. Tenchley Manor has recently undergone extensive renovation and development and provides comfortable and spacious lounges and dining areas. Most of our rooms are ensuite, and a number of rooms have disabled wet rooms.
The home has a lovely, warm and welcoming atmosphere with a large spacious lounge and diner available for residents to sit and enjoy. The home is well furnished with beautiful decor and plush carpets make it feel superior to other homes. The views from the Manor are stunning – you can see the Isle of Wight and Sandbanks.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.