Nursing HomeAssisted Living FacilityRetirement Community
Rookwood Residential Care Home is an exceptionally attractive period property situated in a quiet, tree-lined avenue in Burgess Hill, designed to meet the care needs of retired ladies and gentlemen who desire a pleasant, social, and well-looked-after environment close to local town amenities. Residents enjoy a large, beautifully maintained garden with sheltered patios and a sun lounge, personal table service in the dining room with quality catering, and a comfortable adjoining lounge that fosters a pleasant communal atmosphere. Please do get in touch with one of the team to arrange a visit to see for yourself. You’ll aways be sure of a warm welcome and expert advice.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.