Romans is a residential care home located close to Southwick shops and provides residential, respite, dementia and end-of-life care. As part of Keychange, a Christian charity, we offer compassionate, person-centred support in a warm and welcoming community where everyone is valued. Our experienced team is dedicated to promoting dignity, independence and wellbeing, helping residents live life to the fullest in a safe and caring environment.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.