Mowbray Nursing Home is situated in Great Malvern and is located within walking distance to the local amenities and public transport network. The home is a large converted house, which is set in spacious well- maintained grounds with views to the countryside. Mowbray has been a Nursing Home for over 30 years and we here at Mowbray are committed to providing quality services for Service Users by Caring, Competent, well trained staff in a homely atmosphere. Minster Care Management took over the ownership of Mowbray in 2004, they are a family run business that operates several other Care Homes throughout England.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.