This family-run home offers award-winning, affordable and high-quality care in Redditch, Worcestershire. Our friendly, well-trained team delivers person-centred care with residents encouraged to lead an enriched life, supported by our engaging social programme packed full of clubs, trips out and regular entertainment.
There is a range of well-equipped and spacious en-suite bedrooms, some having views across the pleasant sensory gardens. Our residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.
-Hair Salon, Pub with Beer Garden, Minibus
-Beautiful sensory gardens with patio seating area
-Extensive daily social programme
-Award-winning chef
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.