Kingsleigh care home in Old Woking provides high-quality residential and dementia care on a permanent or short-term basis.
The home has many modern attributes and shared facilities for residents to enjoy, including comfortable lounges, a hair and beauty salon, cinema room and a bar. Outside there are beautiful, secure gardens that surround the home. On warmer days, residents can enjoy sitting in the sunshine on the large patio or listening to the water by the raised pond and fountain.
Kingsleigh runs an award-winning activities programme, with the physical and mental wellbeing of residents being one of its key priorities. The social calendar includes many outings and in-house entertainments, all tailored to the residents preferences.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.