Millfield Rose is a luxury purpose-built care home by MACC Care in Brownhills, Walsall, offering exceptional residential, nursing, dementia and respite care in a warm, compassionate environment. Residents enjoy personalised, professional support, beautifully furnished en-suite rooms, nutritious meals and a vibrant activities programme that enriches daily life. Excellent amenities include landscaped gardens, cinema, wellness suite, hair salon and integrated safety technology. Millfield Rose is dedicated to dignity, wellbeing and community connection, with highly trained staff delivering tailored care to individuals and support for families.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.