Launched in 2023, Cotswold Rise is one of Hartford Care’s newest care homes in the town of Swindon, Wiltshire. The purpose-built home is located within easy distance of the town amenities including shopping centres, supermarkets, theatre, cinema, library, hotels, public house, restaurants, cafes, pharmacy, train station, health centre and public parks.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.