Retirement CommunityHome Health Care ServiceNursing HomeSenior Citizen Centre
The Rowans Care Home, operated by EQ Care Group.
We deliver exceptional care experiences for every person who chooses to live with us – whether long term or for respite care. Whatever type of care you’re looking for, whether it’s residential care, nursing care (with hospital avoidance at its heart) or nursing dementia care, you’ll find we have the skills and expertise to make each of your days as fulfilling and joyful as possible.
At The Rowans we support you to enjoy a fulfilling life, we make it your way, everyday.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.