The Limes care home in Stratford upon Avon, run by the charity WCS Care, that provides long-term, and respite, care for older people and people living with dementia. Each of the two households has a living area with a lounge, dining area and kitchenette. Facilities include a unisex hair salon, café and garden. The home uses night-time acoustic monitoring to support better sleep. Residents can take part in activities, music sessions with our community musicians, and local outings on the Memory Maker minibus. Call or come in for a chat to find out more.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.