Assisted Living FacilityNursing HomeSenior Citizen Centre
Long Lea is a purpose-built 'boutique style' residential care home. The home is managed by a dedicated team of compassionate, experienced and highly trained care professionals that have been caring. The team work together to deliver an outstanding care experience to its service users. The home is one of the oldest serving care homes in Warwickshire and was opened in the 1980s.
The home benefits from 3 separate lounge areas with an open plan aspect, dining room, secure rear garden overlooking beautiful countryside and a private courtyard too.
Residents can expect to feel safe and cared for by a team of care professionals at all times.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.