Kenilworth Grange is a bright, comfortable purpose-built care home close to the centre of historic Kenilworth. The skilled and dedicated team provides specialist residential, nursing and respite care for older people, including those who are living with dementia.
The lifestyle team supports residents to enjoy meaningful experiences, with group and one-to-one activities, as well as trips to local museums, markets, shops, pubs and cafes.
Each bedroom has en-suite facilities and stylish furniture, and your loved one is welcome to bring their own treasured items to help them feel more at home. There are different living areas, lounges and quiet rooms around the home, as well as a hair salon and gardens that are very popular with residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.