Situated in the delightful rural Surrey village of Farleigh, Cranmer Court provides round the clock residential, nursing and dementia care on a permanent and respite basis.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas and hair and beauty salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside there is a landscaped garden which features a wooden gazebo - a picturesque spot for relaxing or socialising.
The home boasts a welcoming environment, promoting a sense of belonging and support. There is always something to look forward to as the dedicated lifestyle team arrange regular activities and outings in the home’s minibus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.