Located in the South Oxfordshire countryside, Abbeycrest care home in Sonning Common provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Reading care home can enjoy many quality facilities including recently refurbished communal areas, a café and a hair and beauty salon. The bedrooms are tastefully decorated, each with an en-suite bathroom. Outside there is a beautiful, landscaped gardens and patio areas, perfect for relaxing with loved ones.
The team put residents at the heart of everything, and there is always something to look forward to with a schedule of regular activities, events and outings in the home’s own minibus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.