Grangewood is a bright and welcoming care home offering gold standard residential care for older people, including those living with dementia. The purpose-built care home is set in the village of Shiney Row, close to Houghton-le-Spring in Tyne and Wear.
The home has a strong community atmosphere and is close to the local village library, medical centre and various churches. There's also a post office and a pub on the doorstep, and good transport links, which all helps residents to retain their independence.
All of the bedrooms at Grangewood have en-suite facilities and are stylishly furnished. Your loved one is welcome to bring their own treasured possessions and items of furniture to help them to feel more at home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.