Chichester Grange provides quality care for older people in a luxurious setting. The experienced and committed team deliver the best in permanent and respite residential, nursing and specialist dementia care.
The care the team provides is fully tailored to the individual needs, interests and preferences of each resident. They are passionate about ensuring that residents and their families are fully involved in decisions around their care.
Residents can enjoy a range of luxury facilities including a hair and beauty salon, cinema room, café and inviting lounge areas. Outside there is a beautiful landscaped garden to explore. The team believe moving into a care home is just another part of life, and one that should be enjoyed to the full.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.