Pinetum is a comfortable, purpose-built home in the grounds of the Countess of Chester Hospital. The skilled team provides nursing and respite care for older people, including those who are living with the early stages of dementia. They also offer specialist care for adults with complex care needs, such as brain and spinal injury.
When your loved one joins Pinetum, the compassionate team will get to know them as an individual and create a personalised care and lifestyle plan to support them to live as independently and actively as possible.
As well as having bright and well-furnished bedrooms, Pinetum has a choice of spacious and inviting lounges and dining rooms where residents can socialise, or simply spend some quiet time relaxing.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.