This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living Facility
Located in Pontypool, Mountain View House is a bespoke specialist autism service for up to seven individuals with autistic spectrum conditions and associated complex needs aged 18 years and over. The staff team has significant experience and expertise in supporting people with complex autism and associated challenging behaviours. A dedicated positive behaviour support practitioner is also an integral part of the staff team at Mountain View House. We bring together the best qualities of a ‘local’ service with the support and expertise of an established and well-respected service provider. The home offers progression through a care pathway enabling service users to live as independently as possible.
Location
Mountain View House
Mountainview House Cefn-Crib Road, Pantygasseg, TOF
NP4 6TY, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.