Our purpose-built care home is situated in a quiet residential area in Hebburn, Tyne and Wear. It is on a main bus route into town and is within walking distance of local shops, amenities and the Metro.
Providing the highest possible standard of residential, residential dementia and nursing dementia care, our well-established team are friendly and trained to deliver the best possible care.
Our Home has 52 tastefully decorated bedrooms with en suites for residents’ convenience. We encourage the people who reside at Willowdene to personalise their rooms with items of furniture, photographs and memorabilia so that they truly feel at home. All rooms have TV aerial sockets, Wifi and wheelchair access and of cours
Location
Willowdene Care Home Hebburn
Willowdene Nursing Home Victoria Road W, South Tyneside, STY
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.