The skilled team at Cheviot Court offer high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia.
The team is passionate about enabling residents to live a fulfilling life doing the things they enjoy or trying something new. They spend time getting to know your loved one as an individual, understanding how they like to spend their time, the foods they enjoy and their aims for the future.
Residents can enjoy relaxing in the landscaped gardens or shared spaces inside the home. The lifestyle team are always organising fun and interesting activities, including trips out to the North Sea coast in the warmer months.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.