Bateman House Care Home in Uttoxeter offers residential and dementia care in a beautiful luxurious setting. The care home has seventy-six bedrooms all with en-suite walk-in shower rooms, with an additional assisted bathroom on each floor. Care staff are available 24 hours a day to offer person-centred care and first-class hospitality. Daily home cooked meals are provided by the on-site catering team.
Residents enjoy a wide range of daily activities and events hosted in the care home. The wellbeing team is available to facilitate activities such as gentle exercise, crafts, gardening, games and day trips. The home enjoys excellent connections with the local community in and around Uttoxeter, often hosting groups and events in the home.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.