Sedgley Court in Dudley opened in December 2020, and has all the finishing touches you would expect from a warm and welcoming home, with luxurious social spaces, attractive décor and freely accessible, secure, gardens. All 66 bedrooms are en-suite, enabling us to deliver person-centred care in a dignified manner, promoting independence as far as possible.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.