The Sanctuary are a family owned and Ofsted registered day nursery based in Chasetown, Bunrtwood. Our Nursery is situated in Burntwood along the High Street, on the same complex as the Burntwood Leisure Centre, with free on site car parking. Our Burntwood nursery has been open since July 2025. We are a full year nursery and welcome children from 12 weeks to 5 years old.
We offer fee paying places along with 9 month, 2,3, 4-year-old Early Education and Childcare (EEE) funding including 30 hours EEE funding too, based on eligibility.
We follow the Early Years Foundation Stage (EYFS), Birth to 5 matters and Development Matters guidance and implement this through our curriculum designed by highly qualified early years professionals.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.