Rowan Village is an ‘extra care’ housing scheme situated in the heart of Stoke-on-Trent. It offers independent living for people aged 55+, along with communal facilities and lots of social activities and places to meet.
At Rowan Village you can live the life you want to. You can be as private as you like in your own apartment with your own front door, while in the village there’s a range of entertainment and socialising opportunities you can be as involved in the life of the Village as you want to be.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.