Located in Walton on Thames, Walton Park provides round the clock residential, nursing and specialist dementia care on a permanent and respite basis.
Residents at the Surrey care home can enjoy quality facilities including cosy communal areas, a café and a hair salon. Each bedroom is tastefully decorated and has an en-suite bathroom. Outside there is a beautiful, landscaped garden, perfect relaxing with loved ones.
The passionate team have created a warm and friendly environment at Walton Park. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.