Located on the edge of Redhill, Coppice Lea provides round the clock residential, dementia and nursing care on a permanent and respite basis.
Set in a Victorian country house, residents at the Surrey care home can enjoy quality facilities including cosy communal areas and a hair and beauty salon. Each bedroom is tastefully decorated, and outside there are five acres of beautiful, extensive grounds – the perfect place to spot some visiting wildlife.
Life at Coppice Lea is a home from home environment. The team create a caring and supportive community for residents and their loved ones. There is always a variety of daily activities and entertainment to look forward to.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.