Assisted Living FacilityRetirement CommunitySenior Citizen Center
Opened in November 2024, Dorking Manor Care Home offers luxury residential and dementia care for the elderly across Surrey. As part of the Hamberley Care Homes group, our home features the award-winning Homemaker care model, creating a warm, engaging environment where residents enjoy outstanding care, companionship, and a true sense of purpose. With beautifully designed living spaces and high-quality amenities, we provide a vibrant and supportive community tailored to individual needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.