Cornerstone Marula Lodge is a nursing home operated by Cornerstone Healthcare Group - specialists in caring for people with challenging behaviours associated with complex neurological and mental health needs. We are one of the few specialist providers of this type of service and the only company in the South East of England with this as our sole focus.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.