This profile is uncertified and using publicly sourced data
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Business Details
About
Nursing HomeAssisted Living FacilitySenior Citizen Center
Welcome to The Red House, a warm and welcoming care home in Ashtead, Surrey. As part of the Aurem Care family, we offer high-quality residential and nursing care in a comfortable, homely environment. Our compassionate team builds meaningful connections with residents, supporting them to live each day with dignity, independence and a strong sense of belonging. At The Red House, we embrace diversity, act with integrity and bring warmth and energy to everyday life, helping residents feel safe, valued and truly at home.
Location
The Red House Care Home (Ashtead)
43 Skinners Ln, Ashtead, SRY
KT21 2NN, United Kingdom
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.