The Firs Care Centre is a 40 bedded care home located in Taunton, Somerset. We provide care for adults, offering a range of services including residential, nursing, and dementia care.
We are committed to providing our residents with a high standard of care in a homely environment. Our staff are highly trained and experienced, and we are always striving to improve our services.
We believe that everyone deserves to live life to the fullest, regardless of their age or ability. That's why we offer a wide range of activities and services to our residents, including:
Social activities: We offer a variety of social activities throughout the week, such as bingo, quizzes, and trips out.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.