Gotton Manor care home provides residential, nursing and palliative care for up to 49 older people, from respite stays to long-term residence.
The home was once a manor house. It has been refurbished with tasteful, modern decoration and is still surrounded by acres of countryside. It is a 10-minute drive into the town of Taunton, Somerset, where residents can access shops, amenities and a railway station.
Each bedroom is single, most have en-suite facilities and all have television points. The lounge still has the manor’s original open hearth and a piano. There are sociable dining areas which look out onto the rolling countryside.
Residents are supported to pursue their own hobbies or join in with group activities and outings.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.