The Lodge provides support for people with autism, mental health requirements and learning disabilities. We specialise in supporting people with Asperger’s syndrome and challenging behaviour, and do everything we can to improve the health and wellbeing of the individuals we support. We believe that every person can achieve positive outcomes with just the right level of support. The Lodge offers homely accommodation for adults who require varying levels of care, assistance and support. We take a multidisciplinary team approach, designed according to individual needs and wishes. Alongside mandatory training, staff members undertake specialist training courses relevant to their role, such as counselling.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.