This profile is uncertified and using publicly sourced data
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Business Details
About
Assisted Living Facility
Situated in Witherwack, Highcliffe Care Home has gained a reputation across Tyne and Wear for the excellence of its care and strong sense of community, having been awarded a Gold Standard by Sunderland City Council. Our residential home is light and spacious and our good-size bedrooms come with en-suites with walk-in showers. We have something for everyone, whether you enjoy sitting peacefully in the garden or taking part in our daily activities programme in our beautiful lounges. We also love to get out and about in our minibus on regular trips out. Our culinary team provide a choice of fresh, healthily balanced meals, plus home-baked tasty treats throughout the day. We offer residential and dementia care with a homely atmosphere.
Location
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.