Forefaulds Care Home provides dementia and nursing care for older people. We provide a homely environment and strive to make the experience a comfortable, fulfilling and enriching one for everyone who lives with us.
Our care team is on-hand 24 hours a day, every day of the year and staff are dedicated to delivering care with kindness.
Our multi-disciplinary team visits on a regular basis so residents can easily access the services of an occupational therapist, and chiropodist. We have a hairdresser who comes once a week and we host pamper sessions for relaxing hand massages, manicures and pedicures.
We have regular visits from professionals including a podiatrist, physiotherapist and optician.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.