Ladybrook Manor, located in Stockport, Greater Manchester, provides residential and dementia care on a permanent or short-term basis.
Currently under refurbishment, the home offers a wide range of bedroom options, as well as large, communal spaces for residents to enjoy including comfy lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful, wheelchair-friendly landscaped gardens designed for relaxing or a gentle stroll.
The dedicated team ensures that all residents’ individual needs and requirements are met; whether that is organising a favourite meal to be created by the chef or arranging exciting events, trips and on-site activities.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.