Situated in the historic village of Norton, close to Norton Hall and Oakes Park - Norton Lees Care Home stands proudly amongst its leafy, residential surroundings. Within, there is a warm and nurturing environment in which to live with assisted support.
The modern and spacious home, located over two floors, has eighty purpose built and attractively decorated en-suite bedrooms. Each floor has its own dining area and lounge spaces where residents can choose to socialise. Residents and their visitors also benefit from a green and uplifting garden, in which to relax.
We offer general residential care, residential care to people with dementia and a bespoke respite service for those people who would like a short or long break.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.