Westfield House supports people with mental health illnesses and learning disabilities. We strive to support people to gain independence within their community, offering innovative solutions and opportunities to maximise their potential. The dedicated staff team are experienced and trained to support people to identify achievable goals and to use a fun, person centred approach. The support at Westfield House is delivered by a skills-led team of staff. The service promotes "Your Voice" which is Priory Adult Care’s communication programme which encourages individuals, based on their preferred method of communication, to voice their views about the support they receive.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.