Fitzwilliam Lodge supports up to 16 people with enduring mental health problems and learning disabilities. We have 3 spacious flats, all of which boast their own kitchen, personal wetroom with shower and spacious living area. Fitzwilliam Lodge also has 13 large bedrooms, all of which have wash hand basin facilities within. There are 2 large wetrooms with WC’s shared amongst the bedrooms and then a bathroom containing a specialist adjustable electric bath, catering to all needs enabling independence within this area. Within Fitzwilliam Lodge there are 2 spacious fully functioning kitchens accessible to all individuals at all times, promoting independence and choice within this area.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.